Committed To Your Customer Prove It When They Complain!
follow-up. If you sincerely work to apologize and explain the situation that caused the problem, reasonable people who have been satisfied in the past, will give you a second chance when you prove your commitment.
Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, “Front Lines with Larry Galler” Sign up for his free newsletter at http://www.larrygaller.com Questions??? Send an email to larry@larrygaller.com
