Hand Out Warm Glows
Do you remember how you felt after your last interaction
with another person either on the phone or face to face?
That person – it could have been a customer, a colleague, a
salesperson, a friend or even a member of your family. Did
they make you feel good, uplifted and more positive, did
they leave you feeling neutral or did they make you feel
down and more negative.
Unfortunately, most of us have grown up in a negative
culture where it’s much easier to tell people what they did
wrong rather than praising them when they succeed. Research
in the United States found that 65% of employees received no
recognition for good work in the past year. Similar
research in other countries of the world shows comparable
results.
Other research has shown that the number one reason people
leave their job and customers take their business elsewhere
is that they don’t feel appreciated. (And if you think about
it – many people leave their partners for
